CUSTOMER SUPPORT

Warranty

Use the form below and select “File a Warranty Claim” if your product is under warranty. View the Product Limited Warranty Product Limited Warranty to see the warranty for your product(s).

Return Policy

Written authorization from Orion is required to return merchandise. Returns must be requested within 60 days of the ship date and merchandise must be brand new. Use the form below and select “Request approval for a non-defective return.” View Orion Terms and Conditions for policies on non-defective returns.

General Support and Troubleshooting

Something not working as expected? Use the form below and select “Troubleshooting assistance.” One of our Customer Service Representatives will contact you within 24 hours. For emergency situations, call 800.660.9340 and ask for Customer Support.