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Customer Support


Use the form below and select “File a Warranty Claim” if your product is under warranty. View the Product Limited Warranty to see the warranty for your product(s).

Return Policy

Written authorization from Orion is required to return merchandise. Returns must be requested within 60 days of the ship date and merchandise must be brand new. Use the form below and select “Request approval for a non-defective return.” View Orion Terms and Conditions for policies on non-defective returns.

General Support and Troubleshooting

Something not working as expected? Use the form below and select “Troubleshooting assistance.” One of our Customer Service Representatives will contact you within 24 hours. For emergency situations, call 1.800.660.9340 and ask for Customer Support.

Contact us

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Thank you! We have received your message and will respond before business day’s end.

You are about to discover that:

  • Orion’s customer service is amazing from the very beginning.
  • Orion’s Technology, Quality, Reliability and Guaranteed Results will make you a hero for your company.

Feel free to call Orion’s Toll-Free Number: 1.800.660.9340
Office Hours: 8:00 a.m. – 4:30 p.m. CST

Unless we are working with another customer, your call will be answered by a live person!

We're sorry but something went wrong sending your message. Please email us at  info@oesx.com  instead.